Return to Vendor (RTV)

A Return to Vendor (RTV) is used when goods received in a GR have a problem — such as damage, incorrect specification, or excess quantity. The system records the return with supporting evidence so you can follow up with the supplier.

Processing a Return to Vendor

1. Go to Return to Vendor (RTV) → click “Create Return”
2. Select the GR in which the goods were originally received (search by GR number or supplier name)
3. Select the Item to be returned from the line items in that GR
4. Enter the Return Quantity
5. Select the Reason for Return, for example:
   • Damaged goods
   • Does not match the ordered specification
   • Excess quantity received
   • Other (enter additional details in the free-text field)
6. Attach photo evidence showing the condition of the goods being returned
7. Click “Save Return” — the system will reduce the stock quantity automatically

What Happens After Saving an RTV

• Stock is adjusted down by the returned quantity
• RTV history is recorded, linked to the original GR and supplier
• You can print the RTV detail to attach to the physical return shipment sent to the supplier

Tip

Take clear photos of the damaged or non-conforming goods before sending them back. Good photo evidence makes supplier claims significantly easier to pursue.

Caution

An RTV deducts stock immediately upon saving. Verify the quantity carefully before confirming, as the transaction cannot be edited retroactively.